Lifestyle Detailing (“we,” “us,” “our”) respects your privacy. This Policy describes what we collect, how we use and share it, and your choices when you visit our site, message us, or book services.
1) Information We Collect
a) You provide directly
- Name, email, phone number
- Service address (for mobile appointments)
- Vehicle details (make, model, year, condition)
- Notes you share (preferences, concerns, photos)
- Payment details (processed by our payment provider; we don’t store full card PAN)
b) Collected automatically
- IP address, device/browser type, general location (city/region)
- Pages viewed, referring URLs/UTMs, and interactions with our site or forms
c) From service providers/partners
- Scheduling, messaging, and payment platforms may relay booking status, delivery status, or payment confirmation to us.
2) How We Use Information
- Provide, schedule, confirm, and perform services
- Send invoices, receipts, reminders, and important updates
- Respond to questions and provide support
- Improve our website, offerings, quality, and safety
- Send optional promotions if you opt in (unsubscribe/opt out anytime)
- Detect/prevent fraud, and comply with law
3) SMS/MMS & A2P Compliance (U.S.)
By providing your mobile number and submitting a form, booking or quote request (or by texting us first), you agree to receive texts from Lifestyle Detailing about your request and appointments: confirmations, reminders, arrival updates and follow-ups. We send promotional texts only if you separately opt in, and you can opt out at any time. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply.
- Opt out: Reply STOP to cancel SMS. You may also email us to opt out.
- Help: Reply HELP for help or contact support at info@lc.lifestyledetailing.net.
- Carriers are not liable for delayed or undelivered messages.
- We do not sell, rent or share your mobile number or your text-message opt-in with third parties or affiliates for their own marketing. We share it only with the providers that deliver our messages.
- We may use trusted processors to deliver and log messaging events (opt-in/out, delivery status).
4) Emails
We send service emails (confirmations, reminders, receipts). With your consent, we may send promotions. You can unsubscribe at any time via the link in the email or by contacting us.
6) Payments
Payments are processed by third-party providers over encrypted connections. We do not store full card numbers on our servers.
8) Security
We implement reasonable administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure.
9) Retention
We keep personal information only as long as needed for services, business operations, legal requirements, and dispute resolution.
10) Your Choices & Rights
- Access, update, or correct your information
- Request deletion (subject to legal/contractual limits)
- Opt out of promotions (email unsubscribe; reply STOP for SMS)
- To exercise these rights, email us at info@lc.lifestyledetailing.net or call; we will verify it is you before acting
11) California (CCPA/CPRA) Notice
We do not “sell” personal information as defined by CPRA, nor “share” for cross-context behavioral advertising. If that changes, we will provide required notices and a way to opt out. California residents may request:
- Access/know specific pieces and categories collected
- Correction or deletion (with exceptions)
- Information about disclosures and retention periods
- To limit use/disclosure of sensitive data where applicable
Submit requests by emailing info@lc.lifestyledetailing.net or calling (616) 366-9815. We will verify identity as required.
12) EEA/UK (GDPR) Notice
Where GDPR applies, our lawful bases may include: contract (providing services), legitimate interests (improving and protecting services), consent (promotions/SMS), and legal obligation. If we transfer data outside your region, we rely on appropriate safeguards (e.g., Standard Contractual Clauses).
- Rights: access, rectification, erasure, restriction, portability, and objection (including to direct marketing)
- Withdraw consent at any time (does not affect prior lawful processing)
- Complain to your supervisory authority if concerned
13) Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child provided data, contact us for deletion.
14) Third-Party Links
We are not responsible for the privacy practices of third-party websites or services linked from our site. Review their policies.
15) Changes to This Policy
We may update this Policy periodically. We will revise the Effective Date above. Continued use of our services after changes means you accept the updated Policy.
Contact Us
Lifestyle Detailing
Wyoming, MI (serving the Grand Rapids area)
Email: info@lc.lifestyledetailing.net
Phone: (616) 366-9815
See also our Terms & Conditions.
