Lifestyle Detailing (“we,” “us,” “our”) respects your privacy. This Policy describes what we collect, how we use and share it, and your choices when you visit our site, message us, or book services.
Note: This template reflects common U.S. (TCPA/A2P), CCPA/CPRA, and GDPR concepts and isn’t legal advice.

1) Information We Collect

a) You provide directly

• Name, email, phone number
• Service address (for mobile appointments)
• Vehicle details (make, model, year, condition)
• Notes you share (preferences, concerns, photos)
• Payment details (processed by our payment provider; we don’t store full card PAN)

b) Collected automatically

• IP address, device/browser type, general location (city/region)
• Pages viewed, referring URLs/UTMs, and interactions with our site or forms

c) From service providers/partners

• Scheduling, messaging, and payment platforms may relay booking status, delivery status, or payment confirmation to us.

2) How We Use Information

• Provide, schedule, confirm, and perform services
• Send invoices, receipts, reminders, and important updates
• Respond to questions and provide support
• Improve our website, offerings, quality, and safety
• Send optional promotions if you opt in (unsubscribe/opt out anytime)
• Detect/prevent fraud, and comply with law

3) SMS/MMS & A2P Compliance (U.S.)

4) Emails

We send service emails (confirmations, reminders, receipts). With your consent, we may send promotions. You can unsubscribe at any time via the link in the email or by contacting us.

5) How We Share Information

We do not sell personal information. We may share limited data with:

• Service providers (scheduling/messaging platforms, payment processors, hosting, analytics, customer support tools)
• Authorities when required by law or to protect rights and safety
• A successor entity in a merger, acquisition, or asset transfer

6) Payments

Payments are processed by third-party providers over encrypted connections. We do not store full card numbers on our servers.

7) Cookies & Similar Technologies

We use cookies and similar tools to operate the site, remember preferences, and analyze performance. You can control cookies in your browser; some features may not work without them.

8) Security

We implement reasonable administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure.

9) Retention

We keep personal information only as long as needed for services, business operations, legal requirements, and dispute resolution.

10) Your Choices & Rights

• Access, update, or correct your information
• Request deletion (subject to legal/contractual limits)
• Opt out of promotions (email unsubscribe; reply STOP for SMS)

11) California (CCPA/CPRA) Notice

We do not “sell” personal information as defined by CPRA, nor “share” for cross-context behavioral advertising. If that changes, we will provide required notices and a way to opt out. California residents may request:

• Access/know specific pieces and categories collected
• Correction or deletion (with exceptions)
• Information about disclosures and retention periods
• To limit use/disclosure of sensitive data where applicable

Submit requests by emailing [email protected] or calling (616) 366-9815. We will verify identity as required.

12) EEA/UK (GDPR) Notice

Where GDPR applies, our lawful bases may include: contract (providing services), legitimate interests (improving and protecting services), consent (promotions/SMS), and legal obligation. If we transfer data outside your region, we rely on appropriate safeguards (e.g., Standard Contractual Clauses).

• Rights: access, rectification, erasure, restriction, portability, and objection (including to direct marketing)
• Withdraw consent at any time (does not affect prior lawful processing)
• Complain to your supervisory authority if concerned

13) Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child provided data, contact us for deletion.

14) Third-Party Links

We are not responsible for the privacy practices of third-party websites or services linked from our site. Review their policies.

15) Changes to This Policy

We may update this Policy periodically. We will revise the Effective Date above. Continued use of our services after changes means you accept the updated Policy.